Help

Delete your data

You control everything thatsaid stores. Here’s how to delete one conversation, everything in the cloud, or your whole account.

Delete a single conversation

1. Open thatsaid on your Mac, iPhone or iPad.
2. Find the conversation in your list.
3. On Mac, open the meetings list and choose Delete. On iPhone and iPad, swipe left on the conversation (or open it) and tap Delete. Confirm.

The recording and transcript are removed from that device. If Cloud Sync is on, the transcript and summary are also removed from your other devices and purged from our servers within 30 days.

Delete your account and all cloud data

Email [email protected] from the address on your account with the subject “Delete my account”. We may ask you to confirm from that address. Once confirmed, all agent access is revoked immediately, and your account, synced transcripts and summaries, and agent tokens are purged from our servers within 30 days. Recordings stored only on your devices stay there until you delete them or remove the app.

Disconnect an agent

Go to Settings → Agent Access and choose Revoke next to the agent. Its access stops immediately. Data an agent already retrieved is held by that agent’s provider under its own policy.

Request any deletion by email

If you can’t use the app, or want specific conversations deleted for you, email [email protected] from the address on your account with the subject “Delete my data”. Say whether you want specific conversations or your whole account deleted. We may ask you to confirm the request from that address. We confirm within 30 days, and your data is purged within 30 days of confirmation.

If you were recorded by someone using thatsaid and want that recording deleted, email us too; see our Privacy Policy, §5.

Local-only mode

In Local-only mode nothing is stored on our servers. Delete conversations in the app, or remove the app, to delete everything.